Launch information
Returns and Refunds
Because many pieces are handmade or customized, returns are handled case by case.
Custom orders
Custom crochet pieces are made to agreed preferences, so they may not be eligible for return unless there is a confirmed issue with the item.
Ready pieces
Return eligibility for ready pieces is confirmed before purchase. Please review item details, size, color, and shipping information carefully before confirming an order.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact Vaeshalli Crochet Art promptly through the same channel used for ordering and share clear photos so the issue can be reviewed.